Shipping policy

Thank you for visiting and shopping at JXInnovate! The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text message. 

2. Shipping Rates & Delivery Estimates 

We source our products directly from global supplies and fulfillment warehouses via our partner, Zendrop. This allows us to offer competitive pricing by cutting out middleman costs. Shipping chargers for your order will be calculated and displayed at checkout. 

Estimated delivery timeframes depend on your location and the product's origin:

  • Standard Shipping (US & International Orders): 10-20 business days.
  • Express/Select Shipping (Select Products): 7-15 business days.
  • Domestic US Warehouse Shipping (US-stocked items): 3-7 business days. 

Delivery delays can occasionally occur due to custom clearance procedures, courier backlogs, or holiday seasons. All delivery timelines listed at checkout are estimates and are not guaranteed arrival dates.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 2-5 business days. You can monitor your shipment via our tracking page or directly through major postal carrier portals.

4. Customs, Duties, and Taxes

JXInnovate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Incorrect Address Modifications & Lost Packages

Please double-check your shipping address during checkout. We are not responsible for packages that cannot be delivered due to missing or incorrect address information provided by the buyer. If a package is marked as "delivered" by the carrier but you have not received it, please contact the carrier directly to file a claim.

6. Contact Information

If you have any questions about the status of your order or our shipping practices, please reach out to us at: